Have you ever received a call from someone from Exabytes who had the gentlest and most polite voice that would almost melt your heart? Have you ever come across someone who has the patience to make more than 80 telephone calls in a day just to remind her customers with her sweetest voice ever? This super polite, super dedicated and super patient person is Exabytes’ EOTM of September 2011! Instead of giving you the hints to who the person was, this time we are going to make the guessing easier by telling you that it was a she from our Customer Service Department.
She is that kind of person who is friendly and approachable to everyone. She is very sociable and affable, but can be rather quiet sometimes. Her hobby and ‘vision’ are to try out all the delicious food in the world she can find. At work, she is the expert who handles all billing related enquiries of our customers. When calling our customers, the tone of her voice will never change even when she is making the 80th call of the day just to inform our customers about their billing matters.
Without further ado, let’s put our hands together for Exabytes’ billing analyst, Ms Selin Lau! In September, Siew Ling stood out from the crowd because of her selfless dedication and her much applauded working attitude as follows:
- always takes the initiative to work overtime to make calls to customers on our invoice list
- is highly responsible for payment follow-ups with clients
- possesses great learning attitude
- is kind and friendly
- is extremely patient and dedicated at work
Congratulations Selin, you are officially the star of September!!
Employee of the Month
With 10 years of persistent hard work, technical know-how and experience in web hosting, this month we at Exabytes are truly honored and elated to be awarded the prestigious ISO (The International Organization for Standardization) Certification which recognizes Exabytes’ internationally accepted professionalism, product reliability, strict working standard and management practice among others!
The International Organization for Standardization (ISO) is an international standard-setting body composed of representatives from various national standards organizations founded in 1947 and has headquarters in Geneva, Switzerland.
To meet the strict requirements of the certification, for the past one year Exabees especially managers of various departments have contributed a great deal of time and effort to the application process before we successfully obtained ISO 9001:2008 Web Hosting Provisioning.
Kudos to all Exabees for all the sweat and hard work everyone has put in for the past 10 years in making this a reality!
By the way, are you also thinking of getting your own company certified? Or do you simply want to know more about ISO certification? Next week, we shall be sharing with you our experience and the process of obtaining ISO 9001:2008 Certification.
Stay tuned for more exciting details!!
MOFEW, Malaysia’s Online Fashion Entrepreneurs’ Weekend kick-started last weekend at the Mid Valley Exhibition Centre (MVEC) which was located within one of Malaysia’s most popular shopping mall – the Mid Valley Megamall and Exabytes as well as Easy.my were busy meeting eCommerce enthusiasts and explaining to them our ever captivating slogan “Starting your online store is as Easy as frying an egg” alongside a demo which gave them hands-on experience in building their own web stores and sell their products on Facebook as well as their web stores.
Our friendly and affable exhibition helpers Charlotte and Jasmine
MOFEW was a grand scale event which featured more than 80 online fashion entrepreneurs including the very famous Malaysia’s homegrown Amber Chia Academy established by the Malaysia’s most notable fashion model Amber Chia among others. Attracting more than 50,000 visitors to the event which spanned for 3 days, highlights of MOFEW included free personal image, make-up and hair styling workshops, online business possibilities exploration workshops, live band performances, lucky draws and the valuable opportunity to network with fellow online entrepreneurs.
CEO of Exabytes, Mr. Chan Kee Siak has once again appeared in an interview with The Edge, the highly popular and noted business magazine of Malaysia to share his insights into eCommerce and his e-entrepreneurial journey which started when he was at the tender age of 19.
Commanding 21% of market share in Malaysia and serves over 50,000 customers in 121 countries, Exabytes Network was founded by Chan back then when he was still enrolled in Tunku Abdul Rahman College (TARC). The hardworking chap sold computer hardware and helped customers to design their websites to earn some extra pocket money before he discovered the potential market of web hosting in Malaysia. “Back then, the Internet was a very new thing and there were very few players offering hosting in Malaysia,” Chan said.
Chan’s first 100% online based business started by the name of hostkaki.com, which was later changed to Exabytes Network when Chan decided to drop out of TAR College and fully concentrate on his online web hosting business. Described by Chan as “a once in a lifetime opportunity”, business of Exabytes had since tripled and quickly expanded from reselling to buying its own servers and renting then out to clients.
Time flies, as the month of July was wrapped up in the midst of numerous meetings and new product and promotion launches, a star was born in the month of August, our Employee of the Month for August 2011. But before we reveal the big secret, let’s give you our valued blog follower a hint or two about our hero of the month!
First, he is a frequent gym-goer with a muscular body. Second he makes his iphone his best mate to the extent that he sleeps with it and eats with it. Third, his favourite pastime is watching Japanese anime movies, English drama series and listening to Japanese songs even he doesn’t understand a word of it. Fourth, according to some sources, he is often seen ‘drifting’ on the roads in his Toyota SEG. Fifth, he is a friendly person who is approachable and helpful to anyone around him.
Without further delay, let’s give a big round of applause to Level 1 Software Engineer, Rick Toh Eng Chun!! However, Rick wasn’t selected as EOTM of August because of his drifting skills or his liking for his iphone. Instead, he was chosen because of his good working attitude and selfless dedication as follows:
- Takes the initiative to solve client issues
- Good working attitude
- Eager and willing to learn, friendly
- Assists clients well and is highly responsible for follow-ups of client issues until resolved
- Completes task assigned to him on time
Congratulations Rick, keep up the good work!
Employee of the Month
Have you our valued blog followers ever heard of the term “Sensitive Name” in relation to .my domain names? In fact, Malaysian .my Domain Registry has recently introduced SNDRP, an administrative process designed to provide resolution to .my DOMAIN NAME DISPUTES with respect to “Sensitive Name”.
Indeed, what types of domain names are considered “Sensitive Name”?
According to SNDRP Policy and Rules, a Sensitive Name is a Domain Name which contains word or words in English, Malay and romanized Chinese (including dialects) and Indian dialects, which:
- are sensitive to the Malaysian public;
- are obscene, scandalous, indecent, offensive or contrary to Malaysian public norms or policy;
- comprise of derivatives and colloquialisms of words that are offensive; and/or
- consist of pejorative expressions in terms of denotation, connotation or association.
If you are the registrant (you are now called ‘the Respondent’) of a sensitive domain name, your domain will be deleted if ‘the Complainant’ successfully establishes that the use of your domain name contains a Sensitive Name.
However, if you as the Respondent are able to prove that the disputed domain name is not a sensitive name, you will get to keep your domain name.
So watch out!! Does your domain name contain something sensitive?
For more information, including the documents governing the SNDRP and the flowchart of the SNDRP process, visit:
HYPERLINK “http://www.domainregistry.my/en/faq.php?id=136#301″ http://www.domainregistry.my/en/faq.php?id=136#301
Hari Raya Haji, the “Festival of Sacrifice” is an important and auspicious day to mark the end of Hajj, the annual Muslim pilgrimage to the holy city of Mecca. The “Festival of Sacrifice” is a public holiday in Malaysia which falls on November 6 this year, 70 days after the end of holy month of Ramadan.
While animals such as sheep, goats and cows are sacrificed before being distributed among the Muslim community on this special day, the celebration of Hari Raya Haji is also a reminder to share one’s wealth with the less fortunate.
Exabytes would like to wish all Malaysians Happy Hari Raya Haji and Happy Holidays!
To celebrate this special occasion, our office will be closed on 7 November 2011. In case you encounter any technical issues, don’t sweat it, as our professional technical staff will still be working 24×7 at firstname.lastname@example.org to assist you day and night.
Happy Holidays Everybody!
This post covers the unique core aspects of e-commerce sites that make online shopping possible. Customers appreciate the convenience of ordering online, but if a site is cumbersome, is veiled about its pricing and polices, or does not seem to provide personal benefit, they leave.
E-commerce holds the promise of making customers’ lives easier and more enjoyable. They can find things that they otherwise would never come across, and they can order anywhere, anytime, with only a few button clicks. People enjoy the pleasure of the discovery, the simplicity of the process, and the convenience of the delivery. But on many e-commerce sites, customers do not always understand what’s being offered and whether it will be of any personal benefit. Read more…
GRAND BALLROOM, GENTING INTERNATIONAL CONVENTION CENTRE, OCTOBER 28, 2011 − The winners of Golden Bull Award 2011, the most prestigious and representative annual business award which honors the best of SMEs in Malaysia by presenting to them their highly deserving recognition for their hard-earned success and exceptional achievements, were announced on October 28 in Malaysia’s popular mountain-peak tourist destination, Genting Highlands.
This year, some 100 outstanding Malaysian companies were given the greatest honor in the business world, which included the winners of
- SUPER GOLDEN BULL 2011,
- OUTSTANDING SMEs,
- EMERGING SMEs and
- GOLDEN BULL ICT TRANSFORMATION AWARD.